Aussie Pet Mobile West St. Louis

We love our customers, and we love what we do—groom pets! Pet grooming is a challenging yet fulfilling job. In an effort to have good communication and reasonable expectations for each other, please read the following information and sign our pet release before your appointment. We encourage asking our customer care team or grooming team any questions that you might have about our policies and procedures so that you are 100% comfortable before accepting the terms.

COMPANY POLICIES

• When it comes to your pet, our main priority is SAFETY and COMFORT. We will not perform a groom on your pet if it will cause your pet any pain or any level of stress that we think is excessive.
• We will never force your pet to endure a grooming step that the pet thinks is too frightening.
• Drying a pet may be hindered by the pet’s inability to remain standing during the drying process or the pet’s adverse reaction to our dryer.
• Not all pets (especially cats) can tolerate a wet bath. If your pet has an adverse reaction to the wet bath, a dry bath will be performed instead.
• Initial quotes are estimates only – fees may be adjusted at groom once we meet your pet or if inaccurate information was provided at intake.
• Prices are subject to change.
• Please note that the time listed as the “appointment time” is NOT a promised time of arrival, but rather a BEST GUESS of arrival time based on the day’s appointments. Traffic and actual length of appointments before yours may cause your groomer arrive later or earlier than our estimation. We will communicate with texts on appointment day to keep you updated if we are going to be +/- 30 minutes of the estimated time.
• Late Cancelations within 48 hours of appointment time or No Shows will be billed $90.
• We have found that in most cases, it is better that you not be in the van while our groomer is working. If there is an extreme circumstance, the groomer may call on you for assistance.
• We reserve the right to refuse service if your pet is aggressive or if you behave badly. A $90 trip fee is required.
• Extra – Long nails cannot be shortened to your desired length without clipping into the quick.
• Your groomer reserves right to decline grooms for large senior breeds that cannot stand or walk to the van on their own. A $90 trip fee is required.
• We will not knowingly take pets infested with ticks or fleas into the Pet Mobile. If your groomer discovers fleas or ticks during the groom, your pet will immediately be given a flea and tick bath and you will be charged and additional $25 per bath plus a $50 bomb the van fee as it will take our van out of commission for the balance of the day. Please understand these charges are in addition to the 15 Step Spa groom and any other services provided.
• We are not responsible for damages if fluids drip onto your driveway, or for hair/fur that may escape when the van door is opened.
• Matted pets are in a health crisis. Please be sure to fully read our Matted Pet Philosophy and Procedure.
• There are extra charges if matting is significant ($5 – $30). If you or the groomer decides not to proceed with the groom, a $90 trip fee is required.
• If your groomer recommends a shavedown and you refuse, your groomer will decline the groom, and you will be charged a trip fee of $90.
• You are responsible for all required pet vaccinations and you assume all risks and consequences that might result if your pet is not fully vaccinated.
• We do not express anal glands—we recommend this be performed by a Veterinarian.
• We do not pay vet bills for eye irritations, skin rashes, or broken skin due to scratching, licking, chewing, or pets that shiver/hide.
• For payment, we accept cash, checks made out to Aussie Pet Mobile, and all major credit cards.
• Tipping your groomer is acceptable but totally at your discretion.
• We do not refund groom fees. If you are not happy with your pet’s groom, please let us know within 48 hours and allow us to “make it right” in the future.  By proceeding you agree to this process of resolution.
• Rejected payments or failure to pay all charges due will result in additional fees and sent to collections.
• We will never share, sell, or distribute your personal information to anyone.
• Our groomers may take pictures and/or videos of the pets that they groom, and sometimes those are posted on social media accounts. We may use your pet’s name in conjunction with these photos and or videos.

We know this is a lot of information, and may raise questions. Further clarification can be obtained by asking your groomer, calling customer care at (314) 214-7335 or by logging on to petgroomingweststlouis.com.

Our goal is to build a long-term relationship with you and your pet(s), so we want to start off on the right foot. Thank you so much for trusting the Aussie Pet Mobile West St. Louis Team with your beloved pet!

PET RELEASE

In order to induce Aussie Pet Mobile® West St. Louis to accept your appointment and to groom your pet, you hereby agree, certify and acknowledge the following:

• I am the owner and/or caregiver of each pet listed below, and I have read, understood and agree with the Company Policies printed above;
• I understand that I am liable for any and all damages to people or property that are caused by my pet including, but not limited to, any medical expenses incurred by Aussie Pet Mobile® West St. Louis, its owners, employees, independent contractors and representatives as a result thereof;
• If my pet develops any medical problems while my pet is in the care of Aussie Pet Mobile® West St. Louis, I authorize Aussie Pet Mobile®West St. Louis to do whatever is necessary in its sole discretion for the safety, health and well-being of my pet. Further, I assume full financial responsibility for any and all expenses incurred by Aussie Pet Mobile® West St. Louis on behalf of my pet;
• I understand that Aussie Pet Mobile® West St. Louis shall not be held responsible for any damage to my property;
• I expressly waive and relinquish any and all claims, damages, causes of actions and liabilities against Aussie Pet Mobile® West St. Louis, its owners, employees, independent contractors and representatives, including, without limitation, relating to accidents, parasites, medical problems or other conditions of my pet that may be uncovered while the grooming service is being performed, except in each such case arising solely and directly from negligence on the part of Aussie Pet Mobile® West St. Louis in connection with its grooming services provided to my pet; and
• I understand that under no circumstances will Aussie Pet Mobile® West St. Louis be liable for punitive or consequential damages in connection with the services provided by Aussie Pet Mobile® West. St. Louis.